Guarding Vision's commitment to protecting your privacy and personal data
2025/11/22
Last Updated: November 22, 2025
Your privacy is important to us. This Privacy Policy explains how we and our affiliates (also as "we", "our", "Supplier") with its all subsidiaries collect, store, use, disclose, share and transfer your information.
We provide following services for use in conjunction with various products ("Products") which can be connected to our services through: (1) Guarding Vision website which may be accessed at www.guardingvision.com, (the "Website"); (2) software applications that can be downloaded to a mobile device named Guarding Vision ("Mobile Apps"); and (3) any services available on the Website and Mobile Apps ("Available Services"). The term "Supplier Services" means the Website, Mobile Apps, and Available Services.
You will need to register an account via Website or Mobile Apps to access Supplier Services. For the purposes of seeking to provide you with a better experience, to improve Supplier Services or otherwise where you have consented, with such account without new registration, you may access to other services provided by us over Internet and/or mobile applications. You may also from time to time ask us to migrate or export your personal information contained in one service to another service, where such migration option is available. Any applicable privacy policy may apply to specific services provided by us, you are advised to read this Privacy Policy and any specific policy for your interest before using the services. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make material changes to this Privacy Policy, we will notify you by the email address specified in your account or by means of notice on the Website or Mobile Apps of any such changes.
By using Supplier Services and Products or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e.g. General Data Protection Regulation in Europe Union), we will specifically seek prior express consent to the particular processing (e.g. providing marketing materials to you) of personal information.
You can determine when this Privacy Policy was last revised by referring to the date it was "Last Updated" above.
Personal Information shall have the same meaning as "personal data" and shall include any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Examples of personal information include your name, telephone number, email address, physical address, and payment information.
Personal Information also includes information that alone cannot directly identify you, but with other information we have access to can identify you, such as:
Alarm Receiving Center means the operation center to provide alarm services such as services of alarming abnormal events of the receiving equipment.
Third Party Services means services provided to users by any third party service providers including without limitation Alarm Receiving Center, of which, the third party service providers can, with or without the permission by users granted through Supplier Services (but shall agree with users on such service providing separately if no authorization through Supplier Services is required), provide remote monitoring services, including:
In order to provide Supplier Services to you, as a controller or processor, we collect and process your Personal Information. We will ask you to provide Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with Supplier Services in conjunction with the Products.
Here are more details on the types of Personal Information we collect:
When you create your account to use Supplier Services ("Account"), we will collect information including your region, name, phone number or email address and password you set for the Account.
When you add, install, activate and manage Products, we will collect certain basic information via Supplier Services, such as your product name, the product's verification code, serial number, and IP addresses which are unique to the Product connected to Supplier Services and associated with your Account.
When you share any Products and certain permissions to other users through the Services, for them to access or manage such Products, we will collect information to allow you to share your Products, such as the email address of the user you elect to share your Products with.
When you contact us for customer service, or use other customer support tools, we collect your information to provide you with support, verify your identity with your Account profile information, and confirm your Product.
When you access Supplier Services, we will collect information related to how you use Products and Supplier Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.
When you use calling function, we will collect relevant call record information (i.e. the call time and captured images of persons who makes the call) generated during use of this function, and such record information will be stored by us for ninety (90) days with restricted access under strict control mechanisms.
We also collect information from and about the devices you use to access Supplier Services, including browser, device name, type of network, operator, device model, system version, language and time zone.
When you use Supplier Services to view the alerts records, and receive pictures or videos as alerts information, we will process information from your Products so that we can send you alerts when there are events tracked. However, we will only store this information for seven (7) days.
We process your Personal Information as a controller: (1) to provide Supplier Services described in Terms of Services; (2) in furtherance of our legitimate interests in operating Supplier Services and business; and (3) with your consent.
We use cookies, web beacons, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use Supplier Services, diagnose and troubleshoot any problems, and otherwise administer and improve Supplier Services.
We may also engage one or more Third Party Service providers to serve online advertisements on our behalf via Supplier Services. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to target advertisements.
Where Personal Information of third party individuals ("Third Party Data") are collected and processed via the Products purchased by you, we will process such Third-Party Data, as a processor, on your behalf.
When you use the Product's recording or streaming features, we record and process video and/or audio content from the Product which will include Third Party Data. This includes capturing and emailing to you portions of the Third Party Data as part of a notification or analyzing the Third Party Data to identify motion or other events.
We do not sell any Personal Information to third parties. We may share Personal Information with third parties on the basis of non-disclosure agreements:
We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee that your Personal Information is under absolute security with the existing security technology.
If you have any questions about the security of Supplier Services, you can contact us by phone at +86-571-8807-5998 or email at [email protected].
We generally store your Personal Information on our servers until you delete or edit it, or for as long as you remain a user in order to provide you with the most relevant offers.
You can access, update or delete your Personal Information via your Account profile in the Account Management module. Your Personal Information might not be immediately deleted, as we are required to retain records relating to previous purchases for financial reporting and compliance reasons.
We will retain your Personal Information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.
Supplier Services may allow you to publicly post or share information, communicate with others, or otherwise make information accessible to others. All the information you post, share, or communicate may be accessible to anyone with Internet access.
We may permit others to link to Supplier Services or to post a link to their website. We do not endorse these websites and are not responsible for other websites or their privacy practices.
You will only receive commercial e-mails from us if you have granted prior express consent or if sending those e-mails is otherwise permitted. You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your Account and adjusting your e-mail preferences.
You may manage how your mobile device and mobile browser share certain device data with us by adjusting the privacy and security settings on your mobile device.
We do not intend that any portion of its Supplier Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. Supplier Services are designed and intended for adults.
If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 years old, we will promptly delete information associated with that account.
We transfer and process your information globally both in our own facilities and with service providers, or partners, regardless of where you use our services. As we operate globally, we may transfer your Personal Information to our affiliates worldwide.
Currently we have data centers in the U.S., Singapore, Brazil and Ireland. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.
Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can reach us:
Please provide: (i) your name (or account user name) and preferred method of contact; and (ii) the details of your request or comment along with any corresponding website links.
If you reside in some states of the United States, you may have additional privacy rights pursuant to those state privacy laws. Please find the details in the Additional State-Specific Privacy Notice.